Terms and Conditions

Cancellation
Event Catering Group Ltd reserves the right to cancel any function or event for any of the following reasons:
a) If the client or Event Catering Group Ltd becomes insolvent or enters into liquidation or receivership.
b) If the event may prejudice the reputation or cause damage to Event Catering Group Ltd.
In any of these situations Event Catering Group Ltd will refund any payments made in advance but will have no further liability to the client.
The following cancellation charges will be applied, which reflect the costs and expenses we may incur on your behalf as the function date nears, and the reduced time available to us to obtain any alternative bookings:
1. Cancellation more than 60 days prior to the event a charge of 25% of the full charge will be applied or a full credit to the next available date convenient to both parties.
2. Cancellation of less than 60 days prior to the event a charge of 50% of the full charge will be applied or a credit of 50% of the full charge will be applied if you rebook / transfer the next available date convenient to both parties
3. Cancellation of less than 30 days prior to the event a full charge of the event will be applied or a credit of 25%of the full charge will be applied if you rebook / transfer the next available date convenient to both parties
4. Cancellation 10 days or less and the event date – you will owe us 100% of the total package price.

All cancellations must be confirmed in writing. Only once written cancellation is received will the cancellation become effective.

Menu
1. Whilst every effort will be made to ensure the accuracy of quotations, prices quoted only become binding once agreed in your catering package and once the terms and conditions come into force. It is the price quoted in your catering package which must be paid in full, however, the Company reserves the right to charge more for the food to be provided and / or for labour in the event that the cost of such items increases between the time of entering into the contract and the time of the event. In this case the price increase will only be the amount of additional cost directly incurred by the Company and any price change will be notified to you in writing as soon as possible, and in any case, prior to the event.
2. Range and availability of all goods and ingredients are offered subject to availability. If an item becomes unavailable or is of insufficient quality to be provided for your function, we reserve the right to make a substitution. Wherever possible the client will be notified of any changes.
3. Event Catering Group Ltd are passionate about serving food at high standards in line with the Food Hygiene Regulations 2006 which states that buffets are consumed within two hours and after which time will be removed from service. Any person subsequently consuming food, or taking food home for consumption, does so at their own risk. Event Catering Group Ltd cannot accept responsibility for food consumed otherwise than at the location at which the food is supplied, or after the initial two hour period.
4. Food allergies and intolerances: Our menus contain items with food allergies. Special diets for food allergies will be catered for only if they have been arranged prior to your event and confirmed in writing. If you wish to know more about our ingredients, please speak to your Event Coordinator / Chef.

Limitation of liability
1. Any equipment lost or damaged by you or any guest will be charged at the full replacement cost.
2. Additional charges may apply for the hiring of site kitchens and specialist equipment and, if so these will be stated in your catering package.
3. Reasonable access to the area of the event is required in order to deliver and collect our equipment. This will include the use of lifts to upper and lower floors, the use of loading bays and vehicular access.

Insurance
It is strongly recommended that clients arrange adequate Event & Cancellation Insurance to protect against cancellation, costs, damage, public liability.

Bad weather
Event Catering Group Ltd cannot be held responsible in any way for any unsuitable weather conditions that may arise. The normal cancellation fee will be applicable in these situations.

Complaints
Any complaints must be received in writing within 7 days of the event.

Limitation of Liability and indemnity
The Company shall not be liable for events beyond its control or for indirect or consequential loss or damage, and the Company’s maximum liability (whether in Contract Tort or otherwise) shall not exceed the price paid for the services and the client shall indemnify the Company in respect of any loss or damage to the Company or its property that is caused by the client.